1.
Have You Tried Turning It Off and On Again? A Transformer-Based Foundation Model That Achieves State-of-the-Art Helpdesk Performance by Suggesting Exactly That
Kowalski PN, Ferreira DO.
Proceedings of the Society for Obvious Solutions. 2026;8(2):112-129.
REBOOT-1 resolved 61% of tickets by replying 'Have you tried turning it off and on again?' and a further 22% with 'It works on my machine.' Weights are released openly, behind a login that reliably times out. Latency was dominated by the model pausing for effect.
PMID: 81120426 · Cited by 8,890 ·Original Research