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Proceedings of the Society for Obvious Solutions

1 article · Impact Factor ∞ · Quartile Q5 · Indexed in nothing

1.

Have You Tried Turning It Off and On Again? A Transformer-Based Foundation Model That Achieves State-of-the-Art Helpdesk Performance by Suggesting Exactly That

Kowalski PN, Ferreira DO.

Proceedings of the Society for Obvious Solutions. 2026;8(2):112-129.

REBOOT-1 resolved 61% of tickets by replying 'Have you tried turning it off and on again?' and a further 22% with 'It works on my machine.' Weights are released openly, behind a login that reliably times out. Latency was dominated by the model pausing for effect.

PMID: 81120426 · Cited by 8,890 ·Original Research